Although the concept of the devil is not the same in Judaism as it is in Christianity, I find it highly amusing that the Rogers advertising is red and black. Given the low level of service provided and the high level of greed, mis-management and general stupidity, I shouldn't have been surprised by the few minor incidents we've had since moving in.
Before I completely condemn Rogers, I will admit that the Rogers technician arrived on the day of our appointment. He was even 5 minutes early! I took a picture of the Rogers van outside our house and a picture of our clock. Since the pictures were taken separately, I suppose I can't really prove that he was early but Ben and I both saw it. And trust me, I don't think we would hallucinate about Rogers customer service in a positive manner.
Tonight I realized that I had yet to pay the Rogers bill. Although we were assured of 6 months' free service when we signed up with them in June, the first bill arrived with a charge of $3.16 for some "World Connect" thing that we most certainly had not requested. Ben called their customer lack-of-service department and asked for the charge to be removed. Imagine my (lack of) surprise when our bill arrived this month and still showed $0.91 owing. Ben called again and was successful in having a charge removed. I say a charge, because we did have some long distance charges. We have now changed our plan to a plan that includes unlimited long distance in North America. Could we use Skype for free on the computer? Yes, we could. We choose not to, because we enjoy using the actual telephone and being able to multi-task while on it.
But I digress. It's my blog. I reserve the right to digress when necessary. Heck, how about I just digress whenever I feel like it?
I logged into our bank account online and went to add "Rogers Cable" as a payee. Imagine my (this time real) surprise when I went to add the account number and my bank informed me that it was invalid. Right there on the bill it said "account number", and I entered the numbers straight from the printed page.
Then I had a rational thought. I don't have many of these, so I've found that it's important to follow through when one does occur. I went to the Rogers website and decided to register our account there so that I could check things online. Great idea, right?
I did very well filling out the sign-up form. I entered my email address, my password (Twice! The Rogers page even told me it was a strong password!), the requisite fake answer to the security question, and the verification words. I tried this 4 or 5 times to no avail. Each time the website kicked me back to the sign-up form again, informing me that I had neglected to fill in a password.
At this point, I was feeling rather angry. I decided that an appropriate outlet for my anger would be to type in "f***yourogers" as a password in a final attempt to get the website to co-operate. It worked. Yes, it really worked.
I opened up our account page and started poking around to see what I could find. I found a reference number on one portion of our online information. It started with the same three numbers that our old Rogers account number started with, so I decided to go back to our bank's website and try that number instead. That number was acceptable, so I went ahead and paid the bill.
I then took the paper bill downstairs to show Ben. "Ben, can you please tell me our account number?" I asked him nicely. "Sure," he said, looking at the page. He rattled off the number that was printed right next to "account number" on the bill. "Guess again!" I said in an overly fake and cheerful voice.
Seriously, if Rogers wants our money (and believe me, they do!), they shouldn't make it so darned hard to pay them!
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